Frequently Asked Questions

postal.is is a virtual mailbox and co-working management platform for CMRA operators. We provide customer portals, USPS Form 1583 compliance tools, mail scanning workflows, and operator dashboards — all with flat pricing, no revenue share.

Unlike other platforms that take a percentage of your monthly revenue, postal.is charges a flat monthly subscription fee. You keep 100% of what you earn from your customers.

Yes. We're built from the ground up for Commercial Mail Receiving Agency operations. Our platform includes USPS Form 1583 digital signatures, document storage, identity verification workflows, and complete audit trails.

No. Your customers access their mail through a branded web portal that you host under your own domain. They can view scans, request forwarding, and manage their preferences without installing anything.

Your staff receives mail, scans the envelope using any scanner, and uploads it to the platform. The customer is notified and can choose to have the mail opened, forwarded, shredded, or picked up. You maintain full control of the physical mail at all times.

Yes. The customer portal can be branded with your logo, colors, and domain. Your customers see your brand, not ours.

Co-working space management is coming soon. Future updates will include desk booking, meeting room reservations, and member management — all integrated with your mailbox operations.

Our Starter plan supports up to 100 mailboxes. Professional supports 500, Business supports 1,500, and Enterprise supports 5,000+. Need more? Let's talk about custom solutions.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any differences.

We accept all major credit cards including Visa, Mastercard, and American Express. Enterprise plans may qualify for invoice-based payments.

Yes! All plans come with a trial period so you can explore the features and see how postal.is fits your operation before committing.

Each plan includes document storage for scanned mail. Storage limits vary by plan (50 GB on Starter, up to 5 TB on Enterprise) and can be upgraded if needed.